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With such creativity we assist our global clientele to create the most usable technical documentation for their customers. Through our documentation services, your customers can have a better experience of the product or service they are using.
We have:
We also strategically help IT/Technology/Engineering/Oil and Gas companies who wish to invest in India, to set up their incubation centers. On the communication front, we offer effective interactive programs of leadership, computer based training (CBT), and topic oriented interactions for the SMEs and the corporate.
girish, sharangpani, knowledgelabs, knowledge, knowledge, lab, labs, knowledge labs, pune, india, maharashtra, it incubation, communications, interactive programs, leadership training, cbt, topic oriented interactions, documentation, Medical, Software, IT/ITES, technology domains, Installation manuals, flexible Installation manuals, Maintenance Manuals, Quick Reference, Getting Started Guides, booklets, pamphlets, Installation manuals, Maintenance manuals or User manual, White Papers, Research Papers, Technical Papers, white papers for the technologies and software based applications, medical and pharmaceutical industries, media and entertainment, and life sciences, Indices / Indexes, Computer-based Training, Release Notes, Document Conversion , Web Content, audience-Content, communication, and communities.
We mainly work for Medical, Software, IT/ITES, and technology domains, which require a lot of specificity, and concise documentation. Some documents make the reader aware of certain facts, while some instruct them how to perform a particular task.
The knowledge workers and subject matter experts at our clients’ end provide us useful nodes or entry points through which we receive our inputs of information. We at Knowledge Labs then convert this tacit knowledge into explicit knowledge, by creating the appropriate documentation. We do this by first capturing the information, and then corroborate it for authenticity and integrity. The information is then organized into useful chunks, is secured - and is finally arranged into a meaningful pattern by analyzing it.
Check on our various service heads to know more.
- Installation manuals explain how to install and configure your product in the users' vocabulary.
These documents range from one page illustrations to several hundred pages of procedures, how it works scenarios, and reference material.
We design and create flexible Installation manuals for both a first time installation; standalone document and as a product integrating seamlessly into an existing system. This allows the same document to be used in several roles by a broad range of users.
Maintenance manuals provide precise information to keep your product operating at peak performance. Similar to Installation Manuals, these documents may range from a single sheet to several hundred pages
For sophisticated products, we write maintenance manuals for technicians, such as developers, engineers or Information Technology (IT) specialists. We do this by specifically identifying the audience.
Quick reference guides are booklets or pamphlets that give knowledgeable users enough information to perform basic tasks immediately. Sometimes only a detailed illustration or a Table of shortcut keys is required.
These documents have a limitation-They do not replace: Installation manuals, Maintenance manuals or User manuals.
We are specialized in writing white papers for the technologies and software based applications, medical and pharmaceutical industries, media and entertainment, and life sciences.
A white paper is an article that states an organization's position or philosophy about a social, political, or other subject, or a not-too-detailed technical explanation of an architecture, framework, or product technology. Typically, a white paper explains the results, conclusions, or construction resulting from some organized committee or research collaboration or design and development effort.
In information technology, a white paper is often a paper written by a lead product designer to explain the philosophy and operation of a product in a marketplace or technology context. Many if not most Web sites for software products include a white paper in addition to a frequently-asked questions (FAQ) page and more detailed product specifications.
An Index is an alphabetic list of key words or subjects contained in the main document, together with the page numbers on which they appear.
Our indices (now often called indexes) include recommendations for related subjects to give readers better overall reference. The Index is the last section of the document.
The complete training package is the course syllabus. Training material depends on the subject being taught. We produce web-ready online training in Macromedia Authorware and soft-copy demonstrations in both MS-Powerpoint and Corel Presentations. Based on the customer needs, we also provide hard-copy versions of our courses, including colour graphics and posters.
Our Instruction design module of the CLT, always attends to the three important areas- Terminal objective, Enabling objectives, and Teaching points.
Terminal Objective is the purpose of the training. Simply expressed, a Terminal Objective completes the statement: ‘After completing the training course, the attendee will be able to….’. Enabling objectives are the tasks needed to complete the Terminal Objective, objectives that are measurable. The attendees' results determine the successes of the course.Teaching Points are the individual steps needed to complete an Enabling Objective.
Our Instructional Design modules or e-Learning project has five basic elements:
Analysis Phase, Design Phase, Development Phase, Implementation Phase, and Evaluation Phase. Each of the first four phases aims to achieve the Terminal Objective. The Evaluation Phase monitors how successfully the Terminal Objective was met and is used to refine the content, design and implementation of future courses.
Online help offers immediate, task-specific assistance that enables the software user to complete unfamiliar tasks promptly. Reducing user frustration is the key to a successful online help system. We can convert any Microsoft Word or Adobe FrameMaker document into online help.
Online help files may be included in the software release, either on CD, or integrated with the application. For important topics and GUI we also provide context sensitive help; which is an integral part of the online Help system. The Help may also be part of a patch/upgrade or available as a download. RoboHelp / RoboHTML/ Author IT (Licensing is required), MS Word are our preferred online documentation authoring tools. We also make extensive use of screen capturing tools and video capturing tools to make the Help system more interactive.
Release notes are a summation of updates or notices for a product, such as a new software release, or a hot fix. These notes also explain any anomalies and provide simple procedures to minimize unexpected results.
Document conversion allows you to change the format of word processing files. We can convert document files between any of the following word processing applications:
We write appropriate content for a non linear medium like web, where the viewer attention span is limited in deciding whether to ‘stay’ or not. Three factors decide the success of a website in terms of its usage by the intended audience-Content, communication, and communities of regular users it generates. Our writing carefully attends to these factors, conveying the message effectively.